A voluntary claims resolution process
Clinical Claims Resolution Process (CCRP) provides insurers, doctors, medical institutions and policyholders an avenue for recourse, should they have issues pertaining to clinical matters involving Integrated Shield Plan (IP) claims.

An alternative claims resolution process that is independent and impartial, document-based review so as to encourage and assist parties in seeking a final and binding determination of a dispute on a clinical matter(s) in relation to an Integrated Shield Plan.
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